Jira Service Management Reviews & Product Details

Editadmin

Jira Service Management Overview

Editedit
What is Jira Service Management?

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.

Jira Service Management Details
Product Website
Discussions
Jira Service Management Community
Languages Supported
Czech, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)
Show LessShow More
Product Description

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

How do you position yourself against your competitors?

Jira Service Management connects Dev, IT, and teams across the business to quickly respond to change and deliver exceptional service experiences.

Seller

Atlassian

Description

Atlassian unleashes the potential of every team. Our software development, service management, and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, BMW, Kiva, Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Learn more about our products, including Jira, Confluence, and Jira Service Management, at https://atlassian.com.

Overview Provided by:
Molly Bronstein

Jira Service Management Integrations

(9)
Verified by Jira Service Management

Recent Jira Service Management Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Easy and efffective, organized communication"
This tool is great to lay out a work plan and flow for either single or kultistep projects and workflows. the ability to add CI/CD pipelines and...
Read more
Verified User
E
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"OnCall made less painful"
The rules engine has been a huge benefit to us. It allows us to correlate data and alarm people on once specific criteria are met.
Read more
Erick Vincent Steve G.
EG
Erick Vincent Steve G.Mid-Market (51-1000 emp.)
4.0 out of 5
"A great ITSM Tool"
I like that it works very well with other Atlassian tools like Jira Software and Confluence. It helps me to organize support requests, incidents, a...
Read more

Jira Service Management Pricing

Free
0
/agent/month
Standard
20
/agent/month
Premium
40
/agent/month
Enterprise
$$$
See all 4 Jira Service Management pricing levels

Jira Service Management Media

Jira Service Management Demo - Self-service portal
A clean and easy way for customers to request help through a self-service portal. Set up a service desk for every team, including IT, developers, HR, facilities and more.
Jira Service Management Demo - Request management
Manage work across teams with one platform so your employees and customers quickly get the help they need.
Jira Service Management Demo - Built on Jira Software
Connect Dev and Ops.
Jira Service Management Demo - Incident management
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
Jira Service Management Demo - Change management
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
Jira Service Management Demo - Real Time Reports
Customizable reports give you real time dashboards
Answer a few questions to help the Jira Service Management community
Have you used Jira Service Management before?
Yes

782 Jira Service Management Reviews

4.2 out of 5
View 2 Video Reviews
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
782 Jira Service Management Reviews
4.2 out of 5
  • Sort By:
    G2 Sort
782 Jira Service Management Reviews
4.2 out of 5
  • Sort By:
    G2 Sort

Jira Service Management Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Yogendra Singh B.
YB
Assistant Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jira Service Management?

It's easy to implement. We use it more frequently for approvals. It has easy and numerous purposes to use. Customer suppor is super helpful. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

Slightly slow but responsive. The speed can be increased for fast communication. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

Smart and excelent ticketing system for certain features like IT, database, approvals, help ,research, application error etc. Previoiusly theser were managed through email and spread sheet. Now tracking and follow up is much easier. Response rate increases the time. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Sangem P.
SP
Security analyst
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jira Service Management?

Jira Helps It organization with N number of features.Not A high recommonded space , we can implement many automation things, And now a days it help ful to all empolyee to see work details and tickets and get approval easier.

Ver good backend support for the jira users.

A custom dashboards for teams in organization and gives good alerting in slack integration.It helps in use day to day activities in Soc related .We use it in day to day. It is built in cloud environment. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

No disadvantes as per now i use liked a lot Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

It solved the ticket helping for IT team to identify the type of alert . Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Erick Vincent Steve G.
EG
IT Support I
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Jira Service Management?

I like that it works very well with other Atlassian tools like Jira Software and Confluence. It helps me to organize support requests, incidents, and changes in one place. The customer portal is easy to use and friendly to them. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

Setting it up for the first time can be a bit complicated but now is used every day for IT support task. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

Jira Service Management helps organize and track IT support requests. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
ML
Account Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jira Service Management?

What I like most about Jira Service Management would be the possibility of being able to use the workflow designer that is included in the tool and being able to design the workflows that I need according to the area of ​​my company. Added to that is the number of add-ons that Atlassian has to be able to integrate third-party software such as SAP or also interesting functions such as Gitlab or OpsGenie. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

I think Jira's weak point is ease of use. It is a tool that has a fairly slow learning curve and is not as intuitive for users who are not in the Technology environment. Added to that, their IT asset manager is not that good. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

Jira service management helps us to have general visibility of the requests that the different areas of my company have, as well as all the time that each agent invests to resolve these requests. It also helps us to have a request center for the company's external clients to whom we provide support. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Pharmaceuticals
UP
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Jira Service Management?

This tool is great to lay out a work plan and flow for either single or kultistep projects and workflows.

the ability to add CI/CD pipelines and hooks for automation is a great feature.

management of permissions, additional services and ticketing is essential to team and project management. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

It can be fussy, bloated and some features are premeium or not available limitingits use. the api can be a but hard to use at times. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

Automation hooks, ticketing for user requests, project management and organization with subtasks and ticketing Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Jira Service Management?

I like the way that with Jira Service Managament makses it easy to create an Epic and then nest all the bugs under that top level Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

I think that some of the screens in Jira Service Managament are a little outdated and could be brought up to date. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

We use Jira Service management as our Customer Relationship management tool to interact with customer and track all their issues. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Kamogelo P.
KP
PROOJECT ADMINISTRATOR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jira Service Management?

The interface is straightforward, making it simple for everyone to find what they need without getting lost. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

Setting up workflows and customizations can be time-consuming and sometimes confusing. sometimes i feel like it require a developer to do that Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

It was hard to keep track of service requests, now Jira organizes everything, so we can respond quickly and nothing slips through the cracks. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
ganesh m.
GM
account manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jira Service Management?

the ticket management system and the tracking is nice Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

super there are no issues so far i am happy Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

It ticketing system Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Jira Service Management?

Jira service managenent tool is used for ticket and tracking purpose. We can track all the tickets at one place Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

The responsive time whole loading the page is high compared to other tools in the market. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

Jira service management tool workflows are configurable and tracking will be very easy. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Meet P.
MP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Jira Service Management?

Jira Service Management is easy to use, user can easily navigate through the projects and can see the boards.

It can be integrated with project management tools like bitbucket, confluence, which helps to keep track of project status, issues etc.

It is easy to implement with existing project through which product manager can keep track of every task. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

Due to its complex implementation and vast number of users it can lead to bad customer support experince.

As it has high frequency of users it can lead to poor response time. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

Jira Service Management smoothens the process of creating ticket, assigning them to users and keep track of it.

Major feature includes issue/bug tracking , it helps to keep track of bugs and also lessens the miscommunication between co-workers.

User can create Workspace/ Projects and keep track of the project. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Jira Service Management Comparisons

Compare Freshservice vs. Jira Service Management
Compare Freshservice vs. Jira Service Management
Jira Service ManagementVSFreshservice
Compare BMC Helix ITSM vs. Jira Service Management
Compare BMC Helix ITSM vs. Jira Service Management
Jira Service ManagementVSBMC Helix ITSM
Compare ManageEngine vs. Jira Service Management
Compare ManageEngine vs. Jira Service Management
Jira Service ManagementVSManageEngine
Compare Jira Service Management ratings to similar products

Top Rated Jira Service Management Alternatives

Freshservice
(1,286)
4.6 out of 5
See all Jira Service Management Alternatives

Explore More

What's the best e-commerce fraud protection for small online stores
Best CRM Software I Found After Testing 30+ CRMs
Best-rated software for managing virtual communities
CLM platforms
User Research Tools
Code Climate Velocity
Best VDR solutions for mergers and acquisitions
Recommendations for PRM software
Pros and Cons Details
Jira Service Mana...